Store Policies

Our main goal is to deliver a beautiful colouring book from our warehouse into your hands. If you have any concerns at all, please do not hesitate to reach out

Refunds and Replacements

If your book arrives in a damaged condition that makes the book unusable, you are eligible to receive a replacement copy. Within 48 hours of receipt, please send a photo of your damaged book to publisher@kshcreative.com. This documentation will be used to analyze the damage of your book and file a claim with the postal service. After 48 hours we cannot process damages for replacement books. Please understand that, while we do our best to package our books safely, the corners of paperback books can sometimes incur minor dents in the mailing process. Your purchase of this book acknowledges that you are aware that this can happen and are therefore okay with very minor dents that do not qualify as damage. If you are not sure if your book qualifies for a replacement copy, please send a photo to the email address mentioned above. We do not offer payment refunds, only product replacements. 

Please also note we cannot refund postage and packaging charges, or any tax and duties payable outside of the United States.

Privacy

This site is run on Squarespace and operated by Kathryn Holeman through her company, KSH Creative. We at KSH Creative have the utmost respect for your privacy and therefore only use Squarespace payment services. Your credit card information is processed by either Stripe or Apple Pay, depending on which option you choose at checkout. We do not have access to your credit card information and we are not responsible for any security fraud at either of these mainstream payment services. We will never share your personal information (including email address, billing address, and shipping address) with any third party services. Email addresses are used only as a way to communicate with you about your order. For more information about Squarespace privacy policies, click here

Cookies

Following new UK website regulations, we need to share that this site uses cookies. A cookie a tiny file that is used as a way to understand user data (like web stats). Your order information is only used to send our books to you and we never share your information with third parties. 

Shipping

This book is printed and shipped from the United States. For domestic packages, we offer 1st Class or Priority Mail. We are currently offering limited international shipping via USPS international first class large envelope rate. International orders are packed in a durable but flexible poly mailer. We cannot pad international orders or else the cost more than doubles to send. However, the book is rigid enough to have a safe journey. For orders exceeding 1 book or 1 card, international shipping doubles in cost (becomes a “package” vs “envelope”) and requires a customs form. This is not our choice - in fact we are offering shipping at a lower rate than the post office charges us! If you do not see your country listed in the drop down shipping options, please email us at publisher@kshcreative.com and we will add it! 

Sales Tax

This site is only registered to collect sales tax in the states of New Jersey and Pennsylvania. If you are purchasing this item from another state, this is considered an "out of state" purchase and should be documented in your annual state taxes.